Personal Data Protection ace81

1. Introduction

This Privacy Policy is published by ace81, an online betting platform operating under international licensing. This policy outlines our commitment to protecting the personal information of our members in accordance with globally recognised data protection principles.

By registering an account at ace81 or using any of our services, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy applies to all members using the ace81 platform, including those who access it via a web browser or mobile application. Players using our services must be 21 years of age or older in accordance with the terms of use for online gambling platforms.

2. Information Collected

ace81 collects various categories of information from members during the registration process, platform use and interactions with the support service. This information is collected directly from you or automatically through your use of the platform.

Personal Identification Information:

• Full name as shown on a valid identification document
• Identification card number (MyKad) or passport for account verification purposes
• Date of birth to confirm that the player is 21 years of age or older
• An active email address for account communications
• Mobile number for two-factor authentication and notifications

Financial Information:

• E-wallet details such as Touch 'n Go, Boost or DuitNow to process deposits and withdrawals
• Bank account information for transactions via FPX
• Crypto wallet addresses (USDT, BTC, ETH) for members who use crypto payment methods
• Deposit and withdrawal transaction history in your account

Platform Usage Data:

• Betting history and game activity on the platform
• Login records including time, date and IP address
• Session data and platform activity for security purposes
• Feedback, complaints or communications with the support team

Automatic Technical Data:

• IP address and geographic location (country or region)
• Web browser type, operating system and device used
• Cookie data and similar tracking technologies
• Time and duration of each usage session

3. Purpose of Data Use

Every piece of information collected by ace81 is used for legitimate purposes related to providing online betting services. We do not use your data for any other purpose without notifying you or obtaining your consent.

• Processing new account registrations and verifying member identities
• Processing deposits, withdrawals and all financial transactions securely
• Ensuring the security of your account and preventing fraud or unauthorised access
• Meeting international licensing compliance requirements including Anti-Money Laundering (AML) measures
• Providing effective customer support via 24/7 live chat and email
• Sending important account-related information such as transaction confirmations and security notifications
• Improving platform quality and user experience based on usage patterns
• Complying with court orders or directions from lawful authorities

4. Sharing with Third Parties

ace81 understands that your privacy is a trust that must not be taken lightly. In the normal course of business, there are specific situations where we need to share your information with selected third parties, but each such sharing is limited, controlled and purposeful.

Third parties that may receive limited information from ace81 are:

• Payment processing providers such as banks, e-wallet operators and the FPX network to carry out your financial transactions
• Technology and infrastructure service providers that help operate the platform, subject to strict confidentiality agreements
• Regulatory authorities or international licensing bodies when required by licensing conditions
• Law enforcement agencies or courts when directed through lawful legal processes
• Identity verification service providers for KYC (Know Your Customer) purposes

5. Data Security

The security of your personal data is a priority for ace81. We implement a range of technical and organisational security measures designed to protect your information from unauthorised access, alteration, disclosure or destruction.

• All data transmission between your browser and the ace81 server is protected with SSL/TLS encryption protocols
• Account passwords are stored using a one-way hashing function — no one, including ace81 staff, can read your password
• A two-factor authentication (2FA) system is available to protect your account from unauthorised access
• Suspicious activity monitoring is carried out continuously to detect fraud attempts or intrusions
• Access to member personal data is restricted to staff with a legitimate operational need only
• Internal security audits are conducted regularly to identify and address any system vulnerabilities

While we implement reasonable measures, no system can be fully guaranteed to be secure. Should any security breach occur that may affect your data, we will notify you within a reasonable time in accordance with our legal obligations.

6. Cookies and Tracking Technologies

ace81 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by ace81:

• Session Cookies: required to maintain your login status throughout your session
• Preference Cookies: store your language settings and display preferences for ease of use
• Analytics Cookies: help us understand usage patterns to improve the platform
• Security Cookies: used to detect and prevent fraudulent activity and unauthorised access

You can control or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect platform functionality and your user experience.

7. Your Rights

As an ace81 member, you have certain rights regarding your personal data. We respect these rights and will process every valid request accordingly.

• Right of Access: you have the right to request a copy of the personal data we hold about you
• Right to Rectification: you may request a correction if any information we hold is inaccurate or incomplete
• Right to Erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records
• Right to Restriction: you may request that we limit the processing of your data in certain circumstances
• Right to Object: you may object to the processing of your data for certain purposes
• Right to Data Portability: you may request that your data be provided in a machine-readable format

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and notify you of the outcome.

8. Data Retention

ace81 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data will be retained for as long as your account remains active on the platform
• Financial transaction records are kept for the period required by licensing requirements and international financial laws
• Following account closure, certain data may still be retained for a period specified by regulatory authorities
• Data that is no longer required for any legitimate purpose will be securely deleted or anonymised

Your data may be stored and processed on servers located in various locations secured by recognised cloud infrastructure providers. All cross-border data transfers are protected by appropriate safeguards.

9. Payments and Financial Data

ace81 supports a range of payment methods for the convenience of Malaysian members, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies such as USDT, BTC and ETH. All methods have a minimum deposit of RM20 and a minimum withdrawal of RM50.

Regarding the security of financial data, there are several important points to understand:

• ace81 does not store credit card or debit card information directly — all card processing is handled by recognised third-party payment providers
• The bank account details you provide are used solely for processing the transactions you request
• Every deposit and withdrawal transaction is encrypted and recorded in our system for your security
• Withdrawals are typically processed within 5 to 30 minutes once verification is completed

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our support team. We are committed to providing a prompt and thorough response to every privacy enquiry.

• 24/7 live chat is available directly on the ace81 platform — the fastest channel for any urgent enquiries
• Support email: [email protected] for detailed or formal enquiries
• Support is available in Malay and English

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to members via their registered email or an in-platform notification. Your continued use of our platform following any such changes constitutes your acceptance of the updated Privacy Policy.